Privacy policy

Last updated: 30 September 2026

Tee Room Ltd, trading as Tee Room, operates teeroom.co.uk and is the data controller for personal information used for our business purposes. Our store is hosted by Shopify.

Information we collect

We collect information you provide when placing an order, contacting us, creating an account or subscribing to emails. This may include your name, email, billing and delivery addresses, order details, messages and marketing preferences.

Shopify and enabled website tools also collect device and browsing information, such as your IP address, browser details and interactions with our website. Payment providers process your payment credentials; we receive transaction information and any limited payment details made available to us.

How we use information

We use your information to process orders, arrange delivery, manage returns, respond to enquiries, maintain our website, prevent fraud and meet accounting and legal requirements.

Our legal bases are:

• Fulfilling our contract with you, including processing purchases and returns.

• Consent for email subscriptions and cookies where required.

• Legitimate interests in providing customer support, maintaining security and improving our services, where these do not override your rights.

• Compliance with legal obligations.

If you do not provide information needed for payment or delivery, we may be unable to fulfil your order.

Marketing and cookies

If you subscribe, we send Tee Room news, product updates and offers. You can unsubscribe using the link in our emails or by contacting hello@teeroom.co.uk.

Our website uses cookies for functions such as checkout, basket management and security. Where enabled, additional cookies may support analytics, personalisation and advertising. Where consent is required, these are used only with your consent.

You can manage preferences through our website’s cookie controls, where available, or your browser settings. Blocking cookies may affect website functions.

Sharing information

We share information where necessary with Shopify, payment providers, delivery companies and providers supporting our website and communications. Where enabled and legally permitted, information may also be shared with analytics and advertising providers.

We may share information with professional advisers or authorities where necessary to meet legal obligations, resolve disputes or protect our business. Information may also be transferred as part of a business sale, subject to appropriate safeguards.

Shopify may act as a separate data controller for certain services, including enhanced features where enabled. See the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

International transfers

Service providers may process information outside the UK or European Economic Area. Where required, recognised safeguards apply, such as adequacy decisions, Standard Contractual Clauses or applicable UK transfer agreements. Contact us for details or a copy of relevant safeguards.

Retention and security

We keep information only as long as needed for its purpose. Order records are retained to meet tax and accounting requirements and resolve claims. Enquiries are retained while needed for support or disputes. Marketing details are retained until you unsubscribe or they are no longer needed, with limited records kept to respect your preferences.

We use appropriate security measures to protect personal information, although no system is completely secure.

Your rights

Depending on the circumstances, you may request access, correction, deletion, restriction or transfer of your information. You may also withdraw consent at any time without affecting earlier lawful processing.

You can object to processing based on legitimate interests. You can object to direct marketing at any time.

Email hello@teeroom.co.uk to exercise your rights. We may verify your identity and normally respond within one month, subject to lawful extensions or exceptions.

Complaints

Contact us if you have a privacy concern. You may also complain directly to the Information Commissioner’s Office at ico.org.uk/make-a-complaint, or your local data protection authority where applicable.

Children and external links

Our website is not directed at children, and we do not knowingly collect information from children under 13. Contact us if you believe a child has provided personal information.

External websites and social platforms handle information under their own privacy policies.

Changes and contact

We may update this policy and revise the date above. We will provide additional notice where legally required.

Tee Room Ltd
16 Brewhouse Lane
London
SW15 2JX
United Kingdom

Email: hello@teeroom.co.uk