Refund policy

To request a return, email hello@teeroom.co.uk within 14 days of delivery, including your order number. You do not need to give a reason. You then have a further 14 days to send the item back.

Items should be returned in the condition received, unwashed and without alteration or wear beyond trying them on and inspecting them. We may reduce your refund for any loss in value caused by additional handling.

Tee Room pieces are vintage or pre-owned. Signs of age and wear are expected, and notable flaws are described in each listing.

Customers pay return postage when changing their mind. We cover reasonable return postage if an item is faulty, damaged or not as described.

Refunds are issued to your original payment method within 14 days of receiving the return or evidence of postage, whichever is earlier. If you cancel your entire order, we also refund standard outward delivery, excluding any upgrade charge.

Sale items have the same statutory rights as full-price items. This policy does not affect your statutory rights, including rights concerning faulty or incorrectly described items.